Terms & Conditions

1. Acceptance of terms

These Terms & Conditions ("Terms") govern your access to and use of the website aoplus.in and any services provided by AO Plus Solutions Pvt Ltd ("AO+", "we", "us", "our"), including ERPNext implementation, private cloud hosting, n8n workflow automation, DevOps/Kubernetes engineering, and related consulting ("Services"). By accessing our website, submitting an enquiry, or signing a proposal/statement of work with us, you ("Client", "you") agree to be bound by these Terms. Where a signed services agreement or statement of work ("SOW") conflicts with these Terms, the signed agreement takes precedence for that engagement.

2. Definitions

• "Client Data" means any data, content, or materials submitted, uploaded, or processed by the Client through the Services, including data within a Client's ERPNext or n8n instance.
• "Deliverables" means configurations, customisations, scripts, workflows, documentation, and other work product created by AO+ specifically for the Client under an SOW.
• "Platform" or "Open-Source Software" means third-party software such as ERPNext/Frappe, n8n, Kubernetes, and other open-source components that AO+ implements, configures, or hosts but does not own.
• "SOW" means a statement of work, proposal, or order form that sets out the specific scope, fees, and timeline for an engagement.

3. Our services

AO+ provides technology implementation and managed services, which may include:

• ERPNext / Frappe implementation: scoping, configuration, customisation, data migration, GST/TDS and other India-compliance localisation, and training.
• Private cloud hosting: provisioning and management of infrastructure (including on Hetzner bare-metal/cloud servers, and Frappe Cloud where selected) for Client applications.
• n8n workflow automation: design, build, and maintenance of automated workflows connecting Client systems.
• DevOps & Kubernetes engineering: containerisation, CI/CD pipelines, and infrastructure-as-code for enterprise and global clients.
• Ongoing support: maintenance, monitoring, and incident response as agreed in the applicable SOW or support plan.

The exact scope, deliverables, timeline, and fees for each engagement are set out in a separate SOW or proposal, which forms part of the contract between AO+ and the Client.

4. Open-source software & third-party platforms

Our Services are built substantially on open-source and third-party software, including but not limited to ERPNext/Frappe (GNU GPLv3), n8n (Sustainable Use License / fair-code), Kubernetes, and other open-source components, together with infrastructure providers such as Hetzner Online GmbH and, where applicable, Frappe Cloud.

• AO+ does not own or control these Platforms and makes no warranty regarding their underlying functionality, availability, or future licensing terms, beyond what is expressly stated in an SOW.
• Use of each Platform remains subject to its own licence terms, which the Client should review; AO+ can advise on licence implications but is not the licensor.
• Where AO+ hosts a Platform on the Client's behalf, AO+'s responsibility is limited to the hosting, configuration, and support scope agreed in the SOW — not to defects inherent in the underlying open-source code itself, which AO+ will use reasonable efforts to patch or work around.
• Third-party infrastructure providers (e.g. Hetzner) have their own terms of service and acceptable use policies, which apply in addition to these Terms where relevant.

5. Client responsibilities

• Provide accurate, complete information required for scoping and implementation (including GST, business, and technical details).
• Ensure you have the right to use, upload, and process any Client Data through the Services, including obtaining any consents required from your own customers or employees.
• Use the Services only for lawful business purposes and not to store or transmit unlawful, infringing, or malicious content.
• Maintain your own access credentials securely and notify us promptly of any suspected unauthorised access.
• Maintain independent backups of critical Client Data where feasible, in addition to any backup service AO+ provides.
• Make timely payments in accordance with the agreed SOW.

6. Fees, invoicing & payment

Fees for Services are set out in the applicable SOW or proposal and are exclusive of applicable taxes unless stated otherwise. GST is charged at the prevailing rate (currently 18%, SAC Code 998314) as applicable under Indian law. Invoices are payable within the timeframe stated on the invoice or SOW; overdue amounts may attract interest and/or suspension of Services after written notice.

7. Cancellation & refunds

Cancellation and refund terms for specific engagements are governed by our separate Cancellation & Refund Policy and the terms of your SOW. In general, fees for work already performed and infrastructure already provisioned are non-refundable.

8. Service levels & support

Where a hosting or managed-service engagement includes an uptime commitment (for example, our standard 99.9% infrastructure uptime target), the specific service level, measurement method, and remedies are set out in the applicable SOW or support plan. Uptime commitments do not cover scheduled maintenance windows (with reasonable notice), Client-caused outages, or events outside AO+'s reasonable control (see Section 16, Force Majeure).

9. Intellectual property

• Each Platform's underlying source code remains subject to its own open-source licence and is not owned by AO+ or transferred to the Client through these Terms.
• Unless otherwise agreed in an SOW, Deliverables created specifically for the Client (custom configurations, custom scripts, workflow definitions, and documentation) are licensed to the Client for their internal business use upon full payment, while AO+ retains ownership of its underlying methodologies, templates, and pre-existing tools/frameworks used to build them.
• AO+'s trademarks, logos, and website content (excluding Client Data and open-source components) remain the property of AO+ and may not be used without written permission.

10. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with the Services, and to use it only for the purpose of the engagement, except where disclosure is required by law or regulatory authority.

11. Data protection

AO+'s collection and use of personal data is described in our Privacy Policy. Where AO+ processes Client Data (including personal data of a Client's own customers or employees) as part of delivering the Services, AO+ acts as a data processor/processor-equivalent on the Client's instructions, and the parties will enter into a data processing agreement or equivalent terms where required by applicable law.

12. Warranties & disclaimers

AO+ will perform the Services with reasonable skill and care, consistent with good industry practice. Except as expressly stated in an SOW, the Services and any underlying open-source Platforms are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, AO+'s total aggregate liability arising out of or relating to the Services shall not exceed the total fees paid by the Client to AO+ for the specific engagement giving rise to the claim in the twelve (12) months preceding the event. AO+ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Indemnification

The Client agrees to indemnify and hold AO+ harmless from claims, damages, and expenses (including reasonable legal fees) arising from the Client's breach of these Terms, misuse of the Services, or Client Data that infringes a third party's rights or violates applicable law.

15. Term & termination

These Terms apply for as long as you use our website or Services. Individual engagements may be terminated in accordance with the notice periods and conditions set out in the applicable SOW. AO+ may suspend or terminate access to the Services for material breach of these Terms, non-payment after notice, or unlawful use. On termination, AO+ will provide reasonable cooperation to help the Client migrate or export Client Data, subject to settlement of outstanding fees and any additional migration-support costs.

16. Force majeure

Neither party will be liable for delay or failure to perform obligations (other than payment obligations) due to events beyond its reasonable control, including natural disasters, internet or power infrastructure failures, government action, or failures of third-party providers such as Hetzner or other upstream infrastructure/network providers.

17. Governing law & jurisdiction

These Terms are governed by the laws of India. Subject to Section 18 (Dispute Resolution), the courts of Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services.

18. Dispute resolution

The parties will first attempt to resolve any dispute through good-faith negotiation between authorised representatives. If a dispute is not resolved within 30 days, either party may refer it to arbitration in Mumbai under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement, conducted in English. This clause does not prevent either party from seeking urgent injunctive relief from a competent court.

19. Changes to these terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date, and, where you have an active engagement with us, we will make reasonable efforts to notify you directly. Continued use of our website or Services after changes take effect constitutes acceptance of the revised Terms.

20. Contact us

• Email: [[email protected]]
• Phone: +91 98333 75149
• Post: AO Plus Solutions Pvt Ltd, Mumbai, Maharashtra, India